FAQ
What is your standard production time?
We prioritize getting your order to you swiftly. Orders placed by 9 a.m. are shipped out the same day, ensuring prompt delivery. If your order is placed after 9 a.m., it will be shipped the following business day. We’re committed to making your shopping experience as seamless and efficient as possible!
Can I change or cancel my order?
Yes! if production has not started on your order, you may change or cancel your order. If production has started or the item has shipped, you will need to process a return if the item is elligable for a return.
What is your return policy?
We want you to have a 5-star experience every time you shop with us. If you don’t absolutely LOVE your purchase, please contact us and we will work with you on the return/exchange process.
Shipping
Fast shipping
Need your item faster than standard USPS first class shipping? We off expedited shipping options at checkout to get you your item as quickly as you need it.
Order tracking
Once your order has shipped, you will receive notification via the email address on your order that it is on it's way along with a tracking # to track it from our door to yours.
Questions?
If for any reason you need to get in touch with us, please contact us and we will reply ASAP.
About us
At Your Service
Our commitment is to provide you with world-class, five-star service at every step. Whether you're selecting the perfect piece, exploring personalization options, or seeking expert advice, no request is too small or too large. We’re here to make your Luxe & Verona experience exceptional, personal, and memorable.
Quality Focused
Quality is at the heart of everything we do. We’re dedicated to using only the finest materials and collaborating with trusted suppliers who share our commitment to excellence. Our gemstones are AAA-grade, and our diamonds are ethically sourced, ensuring each piece reflects the highest standards of craftsmanship and integrity. From design to delivery, we uphold rigorous quality checks, giving you jewelry that’s as enduring as it is exquisite."
Mission Driven
Our mission goes beyond creating beautiful jewelry. We’re dedicated to building a brand that uplifts and supports others. From the quality of each piece to the care in our signature packaging and unboxing experience, every detail reflects our commitment to making a positive impact in every stage of life.